Inspired
to make a
difference
Medicare Care Manager Support Specialist - Remote
Nashville, TN Richardson, TX 05/09/2025 R0042917 Compensation: $17.75 - $27.83At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
This position supports administrative care management duties including member and provider outreach, supporting healthcare initiatives and activities including educational and quality campaigns, assistance in scheduling care manager and member appointments, responding to member inquiries, data entry and research, supporting member non-clinical needs. This position may be responsible to manage low-risk members for health-related social needs, education, and basic member outreach screenings/inquiries. Responsibilities also may include supporting inbound calls through case management telephone queues, creating and assigning referrals and overall management work ques in the case management platform, fax boxes, and email boxes, coordination of care tasks to support transitions of care, outreach to health plan customers to screen health, lifestyle, care coordination needs and engage them in internal programs, educating customers on available benefits, coordinating with internal teams, and maintaining documentation for regulatory review.JOB REQUIREMENTS
- High school diploma or GED
- 1 year of college and 2 years experience with communication systems including Fax, Email and Telephone
- 1 year experience with managed care system(s) or healthcare systems (i.e.; hospital ,doctor office, community based organization).
- Experience coordinating member needs, providing assistance to members, and analyzing member needs.
- Basic knowledge of medical or healthcare terminology.
- Knowledge of clinical systems (claims, enrollment, documentation).
- PC proficiency including Microsoft Office applications.
- Customer service skills.
- Verbal and written communications skills including developing written correspondence to internal and external stakeholders.
PREFERRED JOB REQUIREMENTS:
- College courses in medical field, human services, social work, psychology or related healthcare field
- 1 year experience with processes that involve telephone contact and process management preferred.
- Empathetic attitude with ability to offer emotional support.
- Passion for the proper care and well-being of customers
Additional Details:
- This is a Telecommute (Remote) role: Must reside within 250 miles of the offices listed or anywhere within the posted state
- Work Schedule: Monday - Friday 8:00am – 5:00 pm CST
- Sponsorship is not available
#LI-JR2
Compensation: $17.75 - $27.83
Exact compensation may vary based on skills, experience, and location
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
To learn more about available benefits, please click https://careers.hcsc.com/totalrewards
Get Jobs Alerts
Sign up and we’ll keep you up to date on the latest job opportunities that match your preferences.