At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for reviewing and managing real-time/intraday workforce management of front or back-office functions supporting IL Medicaid. Reviewing and analyze reporting to improve caller experience, work queue management and front-line production staff performance management to optimize back office and call center operational activity.

Required Job Qualifications:

• Bachelor degree or 4 years of business experience.
• 2 years of experience in a claims or customer service.
• Interpersonal and organizational skills.
• Analytical and problem solving skills.
• Clear and concise written and verbal communication skills.

Preferred Job Qualifications:

• Bachelor degree.
• Proficiency with Excel.
• Knowledge and experience with ACE
• Experience with Workforce Management software (scheduling, performance tracking, reporting).
• 2 years of experience in Workforce Management planning in a contact center with at least 50 employees.
• Ability to travel.

This position is expected to adhere to HCSC's hybrid Flex policy of 3 days in office weekly. Those in currently approved for telecommuting can remain in status.

Compensation: $41,700.00 - $92,800.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards