At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for leading Engineering and Support of all non-production and production environments in the area of Business Intelligence, Data Governance, and Teradata DW with tools such as Power BI, Tableau, Cognos, and DataStage. Seeking for a people leader of a group of 10 engineers in data management area plus daily MSP operations activities include L3 on/offshore support model. Driving the use of analytics to improve service, availability, and customer interactions; driving incident resolution and issues escalated by vendors. Able to navigate across the enterprise with peers and leadership team and influence strategic decision-making for positive impact.

NOTE:This hybrid role can be located in CHICAGO IL or RICHARDSON TX ~ relocation will not be offered; sponsorship is not available.

Required Job Qualifications:
* Bachelor degree and 5 years in Information Technology.
* 5 years in IT Infrastructure and Operations management and/or leadership.
* Experience in of ITIL v3 framework.
* Experience in ITSM systems.
* Customer service oriented.
* Adaptability and ability to introduce / manage change.
* Drive conflict management in high pressure situations.
* Performance / metrics-driven decision making.
* Problem solving / analytical thinking.
* Experience in supplier management.
* Decision making and negotiation.
* Employee development.
* Incident management.
* Problem Management / RCA.

* Knowledge of Data management and BI tools with Power BI, Alteryx, Tableau, Cognos, DataStage.

* Data warehouse with Teradata and Azure Synapse.

Preferred Job Qualifications:
* Bachelor degree in Information Technology or Engineering.
* Continuous improvement.
* Knowledge of required technologies (including 3rd party solutions).
* Oral/written communication skills.
* Experience with Service Desk technologies (e.g. self-service / automation technologies).
* Experience with Operations Center technologies (e.g., monitoring and event management, job scheduling, infrastructure device installation and configuration, technical troubleshooting).
* Experience with EUC / Collaboration and Executive Support technologies (e.g., mobile devices, VDI, Integrated App Stores, email servers, IM, Presence, Integrated Web, Audio, Video, SharePoint and Document Management).

#INCR

#LI-BS1

#LI-Hybrid

Compensation: $110,000.00 - $198,600.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards