At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for providing administration, operational support, and engineering services of all non-production and production virtual infrastructure environments to our internal customers. The role will include hardware support with on-call responsibilities. Other needs include handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams. Handling operational vendor performance management. Change management will be utilized for all services.

NOTE:This hybrid role is located in Waukegan, IL ~ relocation will not be offered; sponsorship is not available.

Required Job Qualifications:

* Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.

* Knowledge of ITIL v3 framework

* Knowledge of ITSM systems

* Knowledge of all Infrastructure technologies, including monitoring and event management technologies

* Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld)

* Experience with Broadcom VCF SAN and Nutanix AHV hyperconverged platforms.

* Experience with Automation, CICD, Scripting, Storage, Middleware, including Server, OS, Virtualization, and Container technologies.

* Experience with Network, Voice, Call Center and Network (data and voice) technologies

* Supplier management

* Infrastructure hardware support and engineering experience of Dell, HP, or Cisco technologies.

* Continuous improvement

* Incident management

* Knowledge of required technologies (incl 3rd party solutions)

* Problem Management / RCA

* Customer service oriented

* Adaptability and ability to introduce / manage change

* Drive conflict management in high pressure situations

* Performance / metrics-driven decision making

Preferred Job Qualifications:

* Bachelor degree in relevant field (IT, Engineering) or equivalent career experience

* ITSM/CMDB application experience with ServiceNow

* Oral/written communication skills

* Microsoft Suite of products

* Broadcom VMware VCF and SRM experience

* Nutanix AHV, DR and Prism Central experience

* Kubernetes and Ansible experience

* Aria operations experience

* Cisco UCS and Intersight Platform administration

* HPE OneView and Synergy platform administration

* DevOps tools experience with GitHub, and other applications

* PowerShell and other scripting language experience

#INCR

#LI-BS1

#LI-Hybrid

Compensation: $60,300.00 - $133,400.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards