At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for serving as a subject matter expert on Resource Management Center (RMC) available technologies, services and processes; collecting pertinent customer business requirements; coordinating new customer implementation activities; monitoring customer performance. This position is also responsible for serving as a liaison between contact center customers and IT; supporting technical bridges; providing updates, information and direction to customers and leadership; providing real-time performance and user experience to IT; escalating system issues, etc. The direction of these efforts is to optimize and support improved contact center performance.

JOB REQUIREMENTS:

• Bachelor Degree or 4 years experience in customer service or telecommunications with exposure to Contact Center operational processes.
• Project management experience.
• Ability to be in a position requiring a high degree of self-direction, initiative, sound decision-making and good organizational skills.
• PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.  
• Knowledge of CMS and IRIS reports.
• Analytical and problem solving skills; verbal and written communication skills; organizational skills to provide training and consulting services."

Compensation: $40,900.00 - $91,000.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards