At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

The Sr. Workforce Planning Analyst is responsible for supporting workforce management and operational planning activities for customer service operations within HCSC’s HealthSpring line of business. This role plays a key part in the annual budgeting process, workload forecasting, capacity planning, and supplier resource management to ensure optimal staffing levels and service performance. Key responsibilities include monitoring real-time operational performance, optimizing resource utilization, developing and maintaining workforce measurement tools and reporting processes, and supporting data-driven decision-making. The position also oversees business continuity and staff reallocation planning, while coordinating and scheduling all off-phone activities across the customer service organization to ensure operational efficiency and service excellence.

Required Job Qualifications:

• Bachelor degree and 2 years of experience analyzing workforce data and making scheduling recommendations on staffing OR 6 years of experience analyzing workforce data and making scheduling recommendations on staffing.
• Experience with Workforce Management software
• Interpersonal and organizational skills.
• Analytical and problem solving skills.
• Clear and concise written and verbal communication skills.
• PC experience to include Word, Excel, and PowerPoint.

Preferred Job Qualifications:

• ​Experience with NICE IEX and Variant Operations Manager software.
• Experience building and maintaining workforce forecasting models.
• Advanced proficiency with Excel to include (pivot tables, VLOOKUP, macros, SQL).
• Ability to develop executive reporting dashboards and present data to senior leadership.
• Ability to travel.

Compensation: $55,900.00 - $123,500.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards